Satisfaction Protection
Every job on DirectWayzGH is protected. If the work isn't right, we'll make it right.
How You're Protected
Secure Escrow
Your payment is held safely by Paystack until the work is done. The pro only gets paid when you confirm you’re satisfied.
Photo Evidence
If something goes wrong, submit photos as evidence. Our team reviews every case carefully.
Fair Resolution
We offer full refunds, partial refunds, or free rework — whatever is fair for the situation.
How It Works
- 1
You hire a pro and pay securely through the platform
- 2
The pro completes the work
- 3
If you’re satisfied, confirm completion — the pro gets paid
- 4
If something’s wrong, tap "Report an Issue" on the job details page
- 5
Upload photos and describe the problem
- 6
Our team reviews within 24 hours and resolves it fairly
What Can Happen
Full Refund
If the work is unacceptable, you get your full payment back.
Partial Refund
If part of the work was done well, the payment is split fairly.
Free Rework
The pro returns to fix the issue at no extra cost.
Claim Denied
If evidence doesn’t support the claim, payment goes to the pro.
Pros Are Protected Too
Right to Respond
Professionals can respond to disputes with their own account of events and evidence. Every side of the story is heard.
False Claims Are Punished
Filing false or fraudulent disputes results in immediate customer account suspension. We take abuse of the system seriously.
Keep 100% of Your Earnings
On successful jobs, professionals keep 100% of their quoted price. The 10% service fee is paid by the customer, not the pro.
Ready to hire with confidence?
Every job is backed by Satisfaction Protection. Post a job or join as a pro today.
Read the full legal terms in Section 7 of our Terms of Service.