Question 1

What is DirectWayzGH?

Accepted Answer

DirectWayzGH is an online marketplace where you can find and hire verified professionals in Ghana — electricians, plumbers, mechanics, cleaners, painters, carpenters, tutors, and more. You post a job, verified professionals bid on it, you choose the best one, and payment is handled securely through the platform.

Question 2

How does it work?

Accepted Answer

1. Post your job — describe what you need, set your budget, and add your location.
2. Get bids — verified professionals in your area see your job and submit their offers.
3. Compare and choose — view each pro’s profile, reviews, rating, and price. Pick the one you trust.
4. Work gets done — the pro completes the job at your location.
5. Confirm and pay — once you’re satisfied, confirm the job is done. Payment releases to the pro via Mobile Money.

Question 3

Is it free to post a job?

Accepted Answer

Yes! Posting a job on DirectWayzGH is completely free. You only pay when you accept a bid and the work is completed. A small service fee is added to the pro’s price to keep the platform running.

Question 4

How much does DirectWayzGH charge?

Accepted Answer

A 10% service fee is added on top of the professional’s quoted price. For example, if a plumber bids GHS 200, your total is GHS 220 (GHS 200 + GHS 20 service fee). The pro receives their full GHS 200. See our Pricing page for full details.

Note: During our launch period, the service fee may be reduced or waived entirely.

Question 5

How do I pay?

Accepted Answer

Payment is handled securely through our platform via Paystack. We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and bank/debit cards. You never pay the professional directly in cash — this protects both of you.

Question 6

Is my money safe?

Accepted Answer

Yes. When you accept a bid and pay, your money is held securely by the platform (escrow). It is NOT released to the professional until you confirm the job is done to your satisfaction. If there’s a problem, you can report it and we’ll work with both parties to resolve it.

Question 7

What if I’m not satisfied with the work?

Accepted Answer

You have 48 hours after the pro marks the job as done to either confirm completion or report an issue. If you report an issue, you’ll need to describe the problem and upload at least one photo as evidence. The professional gets 24 hours to respond. We then work to resolve it — either the pro returns to fix it, or a partial or full refund is issued. See our Terms of Service for full details.

Question 8

Can I choose my own professional?

Accepted Answer

Absolutely. You see every bid with the pro’s profile, reviews, price, and verification status. You choose who to hire — we never assign a pro without your approval.

Question 9

What areas do you cover?

Accepted Answer

We are currently live in Greater Accra. We are expanding to other regions soon. If you don’t see verified pros in your area yet, post your job anyway — we’re growing every week.

Question 10

What services are available?

Accepted Answer

We cover 16+ categories including: Electricians, Plumbers, Mechanics, Carpenters, Cleaners, Painters, Tutors, AC/HVAC Technicians, Welders, Masons/Tilers, Graphic Designers, Tech Support, Movers, Caterers, Tailors, Event Planners, and more.

Question 11

Can I hire the same professional again?

Accepted Answer

Yes! If you had a great experience, you can find them on the platform and hire them again for your next job.

Question 12

Do I get a receipt?

Accepted Answer

Yes. After every completed job, both the customer and professional receive a downloadable PDF receipt with full transaction details, Paystack reference number, and a QR code for verification. This is especially useful for businesses that need receipts for bookkeeping.

Question 13

How do I register as a professional?

Accepted Answer

Visit directwayzgh.com and tap "Join as Pro." Fill in your profile with your name, skills, service categories, location, and a profile photo. Registration takes about 5 minutes and is completely free.

Question 14

Is it free to join?

Accepted Answer

Yes. Registration is 100% free. You will never be charged to create a profile or receive job notifications.

Question 15

How do I get verified?

Accepted Answer

After registering, you can submit your Ghana Card and trade certificates through the platform. Our team reviews your documents within 1–7 days. Once verified, you receive a badge on your profile that helps you win more jobs.

There are three verification levels:
• Listed (instant) — basic profile, can receive jobs
• ID Verified (1–3 days) — Ghana Card confirmed, blue badge
• Fully Verified (3–7 days) — ID + trade certificates confirmed, gold badge

Question 16

How do I get paid?

Accepted Answer

When a customer confirms the job is done, payment is released directly to your Mobile Money account (MTN MoMo, Vodafone Cash, or AirtelTigo Money). You receive 100% of the amount you quoted — DirectWayzGH never deducts from your earnings.

Question 17

When do I get paid?

Accepted Answer

Payment is released as soon as the customer confirms the job is complete. If the customer doesn’t respond within 48 hours, payment auto-releases to you.

Question 18

How do I find jobs?

Accepted Answer

Jobs in your service categories and area are shown in your dashboard. You also receive SMS notifications when new matching jobs are posted, so you don’t miss any opportunities.

Question 19

Can I set my own prices?

Accepted Answer

Yes. You see the customer’s job description and budget, then submit your own bid with your price and estimated timeline. The customer decides based on your price, reviews, and profile.

Question 20

What if a customer falsely claims I did bad work?

Accepted Answer

Every dispute requires photographic evidence from the customer. You also get 24 hours to respond with your own evidence. Our team reviews both sides fairly. Customers who frequently raise false disputes are flagged and can be suspended from the platform.

Question 21

Do I get a receipt for my earnings?

Accepted Answer

Yes. After every completed job, you receive a downloadable PDF earnings statement with full details. This can be used as proof of income for bank loans, rental applications, or tax purposes.

Question 22

Is DirectWayzGH a registered company?

Accepted Answer

Yes. DirectWayzGH is operated by SKILLFIND HUB, a registered sole proprietorship with the Office of the Registrar of Companies (ORC), Ghana.

Question 23

How do I contact DirectWayzGH?

Accepted Answer

WhatsApp: +233 59 623 3789
Email: info@directwayzgh.com
Website: directwayzgh.com/contact

Question 24

Is my personal information safe?

Accepted Answer

We take data protection seriously and comply with the Ghana Data Protection Act (Act 843). We only collect information necessary to provide our service, and we never share your personal data with third parties without your consent. See our Privacy Policy for full details.

Frequently Asked Questions

For Customers

For Professionals

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